Welcome to Neko Collectables! By placing an order through our store, you agree to the terms outlined below. Please take a moment to read them carefully before making a purchase.

1. Products

• We offer sealed Pokémon trading card products and related accessories.

• All items are 100% authentic and sourced from trusted suppliers.

• Product images are for reference only and may differ slightly (e.g. different pack artwork).

2. Pricing & Payment

• All prices are listed in NZD.

• Prices may be updated at any time without prior notice.

• Full payment is required at checkout.

• We accept secure online payments via Stripe, PayPal, or other approved methods.

3. Shipping

• Orders are typically dispatched within 1–2 business days.

• Delivery timeframes (usually 1–3 working days) are estimates and may vary.

• Buyers are responsible for providing the correct shipping address. If a parcel is returned due to incorrect details, reshipping costs will apply.

• Please refer to our Shipping Policy for further details.

4. Returns & Refunds

• Refunds or replacements are only available if an item arrives damaged, faulty, or is lost in transit.

• We do not offer refunds for change of mind or dissatisfaction with the random contents of sealed products.

• For more information, please see our Refunds Policy.

5. Freebies & Promotions

• Promotional items or freebies included in orders may vary.

• We reserve the right to update, change, or remove promotions at any time.

6. Legal Compliance

• By purchasing from us, you agree to comply with New Zealand law.

• Customers outside of New Zealand are responsible for any customs charges or import taxes in their country.

7. Contact

If you have any questions about these terms, please get in touch with us at: nekocollectablesnz@gmail.com