At Neko Collectables, we carefully pack every order with care, and every item purchased comes with a guaranteed freebie! Here’s what you need to know about our shipping process:

Where We Ship

• We currently ship within New Zealand.

• If you’re based outside of New Zealand, please contact us to discuss possible special shipping arrangements.

Processing Time

• Orders are packed and dispatched within 1–2 business days of receiving payment.

• We do not ship on weekends or public holidays.

• Once your parcel has been sent, you’ll receive an email with your tracking details.

Estimated Delivery Times

• New Zealand: 1–3 business days

Please note: Delivery times are estimates and may be affected by factors such as high-volume seasons or courier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on your order’s weight and delivery address.

• Insurance is available upon request — simply get in touch if you’d like to add it to your order.

Incorrect Addresses

• Please ensure your shipping details are correct at checkout.

• If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the parcel.

Lost or Damaged Orders

• If your order is damaged or lost in transit, please contact us promptly.

• We’ll work with the courier to resolve the issue and ensure you are looked after.

• For damaged products, please provide photos of both the item and the packaging to help us process your claim.

  If you have any questions about your shipment or special delivery requirements, please feel free to contact us.